Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2025

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request a consultation or quote
  • Subscribe to our newsletter
  • Apply for employment
  • Use our client portal

This information may include:

  • Name and contact information (email, phone, address)
  • Company information and job title
  • Marketing preferences and interests
  • Resume and employment history (for job applications)
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Providing marketing and advertising services
  • Responding to inquiries and providing customer support
  • Processing payments and managing accounts
  • Communicating about projects and services

Business Operations

  • Improving our website and services
  • Analyzing website usage and performance
  • Conducting market research
  • Ensuring security and preventing fraud

Marketing Communications

  • Sending newsletters and marketing materials (with your consent)
  • Providing information about new services
  • Inviting you to events and webinars

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing services
  • Payment processing
  • Analytics and reporting
  • Customer relationship management

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Ensure the safety of our users and the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security audits and updates
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how you use our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your information
  • Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Client information: For the duration of our business relationship and up to 7 years after for legal compliance
  • Marketing contacts: Until you unsubscribe or request deletion
  • Website analytics: Typically 26 months
  • Job applications: Up to 2 years unless you request earlier deletion

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you of significant changes via email or website notice
  • Provide an archive of previous versions upon request

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Adica Creative

Email: privacy@adicacreative.com

Phone: (780) 233-7046

Address:
10180 101 Street, Suite 3400
Edmonton, AB T5J 3S4
Canada

Data Protection Officer: dpo@adicacreative.com